Blackpepper

Based in Epsom, Auckland, with additional offices in Sydney and London, Blackpepper works as a full-service ecommerce agency for retailers ranging from emerging businesses to established brands. Its client work includes an overhaul of ERP, POS, CRM and ecommerce platform solutions for Torpedo7, an iOS and Android app for Glassons connecting in-store and online shopping, and a website redesign with a simplified ecommerce platform for a large New Zealand garden centre. The team is small, in the 1-10 range, and positions itself around omni-channel ecommerce experiences built through close collaboration with clients on their business and customer needs. The agency's declared services span SEO, PPC, social media marketing, content marketing, ecommerce marketing, UX/UI design, web design and ecommerce development. Its stated approach centres on technology and complex system integrations, handling the technical work behind ERP, POS and CRM connections so clients do not have to manage it directly. Software development is used to build out digital products such as apps and platforms, while UX/UI work focuses on the online buying process and customer experience. SEO is framed around improving organic visibility and revenue, and a data and analytics function supports digital strategy and user tracking. Together these services are aimed at driving traffic, simplifying online purchasing, and encouraging repeat custom for retail clients operating across multiple channels.