Business Online

Business Online, based in Leipzig, has served business clients across Germany, Austria and Switzerland since 2010. The company describes itself as an internationally active provider whose services are tailored to the specifics of each of these markets, and its work centers on direct marketing and personal customer support, delivered either on-site or through a customer-service-center setup. Team size is small, in the range of 1-10 people, and the company positions itself as a partner that allows client companies to focus on their core business while outsourcing direct sales and customer care functions. The service range covers customer support in both inbound and outbound formats: the inbound side (Innendienst) handles customer inquiries, consultation, order processing and information provision through a customer-service-center equipped to current technical standards and staffed by trained personnel. The outbound side (Außendienst) focuses on direct sales, with internal and external training programs used to keep sales staff continuously qualified; the company states that staff identification with the client's product is treated as important for long-term sales success. Beyond direct marketing and customer care, the declared service portfolio also includes search engine optimization, business consulting, and corporate training and coaching, positioning the agency across both outsourcing/service-center work and marketing-related support functions.