Dispatch Hero

Based in Regina, Saskatchewan, with a secondary office in Austin, Texas, Dispatch Hero works with dispatch-related businesses such as taxi companies, trucking operations, limousine services, and charter flight and cruise booking providers. The agency positions itself as a customer support partner for these transportation and dispatch operators, handling client-facing communication on their behalf. Its team, sized between 11 and 50 people, is described as experienced in the specific complexities of dispatch operations across different transport types. The core service described on the company's site is customer service outsourcing built around dispatch workflows: fielding customer calls, managing bookings, and providing phone-based support around the clock for partner companies. This support extends across taxi dispatch, truck logistics coordination, and charter or limo booking assistance, with staff trained to handle the operational specifics of each transport segment rather than generic call handling. Alongside this call center and customer service outsourcing work, Dispatch Hero also lists search engine optimization, business consulting, and email marketing among its services, aimed at supporting dispatch companies' broader business needs, though the site centers most of its detail on the call handling and support side of the business. Prospective clients are directed to an inquiry process covering company role, software in use, and seat numbers, and can reach the company by phone, WhatsApp, or email.