ESC IT Support

Based in Winford, near Bristol, this small team has supported local businesses since 2012, working with owners and staff who would rather not deal with technical jargon. Client conversations happen over the phone, WhatsApp or email rather than through a ticketing system, and the company positions itself as an alternative to queues and hold music, aiming to be reachable by someone who already knows the client's setup. Alongside day-to-day technical support, the agency also handles web design and social media work, and lists search engine optimisation, pay-per-click, logo design, custom software development and call centre services among its offerings. On the IT support side, the team deals with everyday problems such as slow computers, email faults, wifi dropouts, security and backups, and printer or device setup, often resolving issues remotely. Web design work covers building and explaining sites so clients can manage them afterwards, while the social media service focuses on producing posts that match a client's own voice. More recent additions include guidance on applying AI tools, such as chatbots and automation for repetitive tasks, plus telecoms services covering broadband and VoIP, and support for Microsoft 365 and email systems. A sister company, CRMit, provides customer relationship management software built for a similar informal working style, extending the group's offering into contact and task management for clients who use ESC IT for their broader digital needs.