Especialistas Contacto Directo

Based in Ciudad de México, with additional offices across Tlalpan, Cuauhtémoc and Azcapotzalco, Especialistas Contacto Directo (ECD) has more than 14 years of experience in the design, planning, execution, control and measurement of communication strategies. The agency works with businesses of varying sizes, stating that it does not distinguish between large or small clients, but rather focuses on those seeking a better image, improved service, and increased sales. Its approach centers on an omnichannel model that integrates multiple channels to connect brands with the customers actively searching for their products or services. Services are organized around two main areas: Contact Center and Digital Marketing. Under the marketing umbrella, ECD offers Search Engine Optimization, Web Development, E-Commerce Development, and Email Marketing, aimed at generating effective conversions for clients. The Contact Center division covers Back Office Outsourcing, Call Center Services, Customer Service Outsourcing, and Sales Outsourcing, supporting operational and commercial functions on behalf of client companies. The stated method involves ideating, planning and executing strategies that combine the necessary channels to deliver information effectively, with the goal of reaching audiences already searching for a given product or service. The company operates with a small internal team and maintains communication channels including phone, email and WhatsApp for client contact.