Force Plus

Founded in 1983 and based in Lyon, Force Plus works as a commercial and customer-service partner for companies in industry, construction and logistics. Rather than positioning itself as a generalist digital marketing shop, the agency describes itself as a specialist sales and service provider for these three sectors, combining lead generation, telephone prospecting and outsourced customer support under one roof. The concrete solutions listed on its site cover lead management and BtoB lead generation, telephone prospecting campaigns, and follow-up on outstanding commercial offers, aimed at delivering qualified prospects and improving conversion rates through personalized tracking and task automation. On the customer service side, Force Plus offers a technical hotline, outsourced after-sales service (SAV externalisé), an "augmented" customer service option, and overflow-call handling for businesses whose teams cannot manage peak volumes or long wait times. These services are framed around technical support expertise, reduced need for in-house recruitment and training, and real-time feedback on interactions. Alongside these core commercial and call-center offerings, the company's declared service range also includes SEO, business consulting and social media marketing, positioning it as a broader outsourced sales-and-communication resource for its industrial and construction-sector clients.