Genroe

Operating from George Street in Sydney, Genroe works with B2B organisations across sectors including cyber security, financial services and manufacturing, helping them retain customers, increase spend and generate referrals. Founded in 2012 and run by a team of up to ten, the company positions itself around three linked practices: customer experience consulting, Net Promoter Score consulting and software, and customer feedback consulting, all aimed at using structured customer data to support revenue growth and reduce churn. It is listed as a CustomerGauge Certified Partner and works with client teams on enterprise CX programmes. Concretely, Genroe designs and implements NPS programmes, embedding scoring into business processes so results feed into operational decisions rather than sitting in a dashboard, and it works with the CustomerGauge platform for this purpose. Its customer feedback consulting covers survey design, data collection and root-cause analysis intended to translate voice-of-customer input into changes within a business. Alongside these CX and feedback practices, the company also offers B2B marketing services. It publishes long-form guides and downloadable tools related to its specialism, including a practical guide to implementing Net Promoter programmes and a guide covering NPS methodology, programme design and its link to revenue, plus a downloadable Excel tool for calculating NPS margin of error. Case material referenced on the site describes specific NPS score changes achieved with named client organisations over multi-year engagements.