IT Solutions Solved

Based in Melbourne, IT Solutions Solved is a small team focused on CRM consulting, with particular depth in Zoho implementation and support. The agency works with businesses of varying sizes, from small operations to established companies, offering CRM-related services across several Australian cities including Melbourne, Adelaide, Perth, Sydney and Brisbane. Beyond CRM, the team lists search engine optimization, web design and digital strategy among its declared services, positioning it as a broader IT and digital support provider rather than a single-service shop. The core offering centres on CRM consulting and strategy: helping businesses select and implement the right CRM system, including Zoho CRM, Zoho One, Pipedrive, Salesforce and Microsoft Dynamics. A specific package covers Zoho One and CRM set-up, including a one-to-one consultation of up to 120 minutes and configuration of Zoho CRM, Zoho Forms, Zoho Desk and Zoho Sign. A free 45-minute CRM consultation is also offered, giving prospective clients a chance to see the software in action and discuss how it might fit their business objectives before committing. Ongoing customer support is provided for CRM systems already in place, covering query resolution and guidance for ongoing use. CRM strategy work is described as encompassing understanding customer needs, data analysis, personalised communication and continuous improvement of the system over time.