KLAUCK

Based in Bichelsee-Balterswil, Switzerland, KLAUCK works with small and medium-sized Swiss companies (KMU) that want their IT operated by an external partner rather than an internal department. The team, sized at 1-10 people, positions itself as a Swiss point of contact with defined response times, aiming to cover the full scope of a company's IT operations under a single accountable service rather than ad-hoc, hourly support. The agency's work centers on managed IT delivered as a monthly service: running and monitoring Microsoft 365 environments (email, Teams, SharePoint), managing user identities and permissions including multi-factor authentication, and overseeing endpoint and e-mail security. It handles backup and recovery with restore checks, device management for laptops and mobile equipment, network and firewall administration (routers, switches, WLAN), and a helpdesk process with a stated response target of under 20 seconds. Optional modules cover telephony, printers, servers and additional site locations. Recurring background tasks include daily monitoring and alarm checks, backup-status verification, weekly patching and vulnerability checks, and monthly or quarterly health, security and license reviews, alongside website maintenance and credential upkeep. Onboarding follows a defined sequence: an initial consultation, an IT check and inventory of devices, Microsoft 365, backups and security, followed by onboarding steps such as securing admin access, verifying backups, registering devices, and documenting responsibilities before moving into ongoing managed operation.