Lazos Contact Center

Based in Montevideo with an additional office in Salto, Uruguay, Lazos works specifically with non-governmental organizations, civil associations and foundations, having built more than ten years of experience in the fundraising sector. Rather than serving general commercial clients, the agency focuses on strengthening communication between these organizations and their target audiences, developing a personalized relationship with each client to identify needs and build a strategy aimed at their fundraising objectives. The agency's core offering centers on omnichannel fundraising, combining telemarketing, digital marketing, advertising and communication under one approach. Telemarketing is used to contact potential donors directly, aiming to build trust and improve conversion rates. Digital marketing activities include social media campaigns, email marketing and paid advertising designed to capture audience attention. As an advertising and communication agency, Lazos develops strategies that extend a cause's reach across both traditional and digital media. It also builds digital platforms intended to facilitate online donations, incorporating multiple payment methods and a secure, streamlined user experience. Beyond these areas, the declared service list includes SEO, low/no-code development and web development, positioning the agency to support the broader digital infrastructure NGOs and foundations need alongside their fundraising and communication campaigns. The team size falls between 11 and 50 people.