PIVOT

Based in Mission Viejo, California, PIVOT is a Shopify Plus agency partner founded in 2017, working with direct-to-consumer and B2B ecommerce brands. Its client base ranges from smaller businesses to large enterprises, and the agency describes itself as a trusted partner to major brands and private equity firms. The team, made up of developers, designers, and strategists, positions itself as small enough to offer high-touch service while capable of handling large-scale projects. The agency's declared services span search engine optimization, e-commerce development, web design, conversion optimization, and UX/UI design, with particular emphasis on Shopify Plus as its core platform expertise. Its stated approach centers on creating, scaling, and optimizing enterprise DTC and B2B brands through combined design and development work, aiming to build digital experiences that support conversion at each point of customer contact. The agency frames its output as end-to-end ecommerce solutions, covering everything from initial design and user experience work through to ongoing site development and optimization. Work is organized around ecommerce growth for existing brands rather than broader marketing or non-ecommerce web projects, with Shopify Plus named as its primary partner platform.