Resolution Digital Australia

With offices in Eveleigh (Sydney), Melbourne and Brisbane, Resolution Digital Australia operates as a digital consultancy under the Omnicom Media Group network. The team, numbering over 200 specialists, works with organisations across sectors including higher education, waste management, financial services and retail, as reflected in client work for Torrens University, BINGO Industries, H&R Block and Coles Express. Its work spans customer experience, marketing technology, search and conversion, positioning the agency as a partner for businesses seeking to develop their digital presence over time rather than through one-off projects. The agency structures its offering around an "evolution framework" with three stages: Maximise, focused on quick optimisation and performance fixes to existing platforms; Adapt, involving redesign of digital experiences and customer journeys; and Evolve, aimed at building connected digital ecosystems for longer-term innovation. Declared services include UX strategy and design, CX strategy consulting, platform and technology architecture, conversion rate optimisation and rapid experimentation, performance search and content engineering, and eCommerce. Alongside these, the agency lists search engine optimisation, digital and marketing strategy, social media marketing and web development as core capabilities. Work with Coles Express, described as enhancing visibility and reach across more than 700 stores, illustrates the multi-location, platform-agnostic approach applied to search and digital performance work.