Saitami

Based in Sofia, Saitami works with Bulgarian businesses across sectors including crypto platforms, call centers, home-services marketplaces, elevator companies, and aesthetic clinics. Founded in 2013, the company has completed 58 projects and describes a client base of more than 50 Bulgarian businesses, with reported partnerships tied to the Ministry of Innovation and Growth, ISUN 2020, and the Ministry of Interior. The team size ranges from 11 to 50 people, positioning Saitami as a software company that also handles digital marketing and web presence for its clients. The agency's core offering centers on custom software: ERP systems, CRM platforms, and bespoke automation tools, with clients retaining ownership of the code. Portfolio examples include a custom ERP with AI email handling and integrated SIP telephony, a SaaS ERP built specifically for elevator companies covering inspection scheduling and technician apps, and a call-center infrastructure combining Vicidial, A1SIP telephony, custom CRM with live monitoring, and ERP for operations management. Beyond software, Saitami builds websites and online stores designed around conversion and checkout optimization, and develops iOS and Android mobile applications featuring push notifications and loyalty programs. Marketing services listed include SEO focused on buyer-intent keywords, Google Ads campaigns with tracked cost-per-acquisition, AI chatbots for lead qualification, and messenger marketing across Viber, Telegram, and WhatsApp for direct customer outreach.