Telco ICT

Based in Ashburton and serving Melbourne businesses across a range of industries, Telco ICT Group works with organisations ranging from companies setting up their first office network through to established operations with hundreds of users across multiple sites. The company positions itself as a managed IT provider that started as a telecommunications consultancy and expanded into broader ICT services as client needs grew, with a team of specialists, consultants and engineers covering technology and connectivity needs for Victorian and wider Australian businesses. It operates as a Microsoft Solutions Partner and works alongside vendors including Fortinet, HP, CrowdStrike and telecom providers, which it says gives clients preferred pricing and direct escalation paths for support issues. Services described include managed IT support, cybersecurity and Essential Eight uplift work (with maturity validated at Level 3, the highest ACSC tier), cloud and Microsoft 365 services, and business communications including 3CX and IPECS phone systems. The digital strategy side covers website development, search engine optimisation, Google Ads, ecommerce, social media marketing and mobile app development, alongside IT and CRM consulting through Microsoft Dynamics. Delivery follows a tiered pattern of weekly patch, backup and cyber checks, with support tickets typically answered within around 15 minutes and weekend outage cover included. Consulting engagements are led by senior staff, including the director and general manager, rather than being handed to junior analysts after the initial scoping call, and compliance work for sectors such as healthcare, legal and financial services is assessed on business impact before remediation planning begins.