Uber Media Labs

Based in Gurugram, Uber Media Labs is a small team (1-10 people) focused on AI-driven automation alongside digital marketing and web development. Its stated client base spans real estate, healthcare, ecommerce, automotive, hospitality, education, logistics and coaching sectors, with engagements described as ranging from luxury property developers and multi-clinic dental groups to D2C brands and logistics firms. The agency positions its work around fixing operational bottlenecks—slow lead response, manual data entry, and dormant customer databases—that it frames as sources of lost revenue, rather than simply increasing marketing spend or headcount. On the services side, the agency lists Search Engine Optimization, Pay Per Click, Social Media Marketing, Web Development, E-Commerce Development, Content Writing, Conversion Optimization and Digital Strategy, delivered by what it describes as a hybrid AI-and-human team. Named automation capabilities include speed-to-lead response systems, document processing, automated follow-up sequences, database reactivation for dormant contacts, and notification and reporting tools. Described use cases include converting after-hours enquiries into next-day confirmed appointments, automating routine customer queries such as order-status requests, reducing manual data entry and document handling for operations teams, and freeing customer-facing staff from intake or triage tasks so they can focus on higher-value conversations. The agency also offers a free audit as an entry point for prospective clients to review existing lead and operational workflows.