Atheel CX

Based in Cairo, Atheel CX operates a business process outsourcing model across multiple countries, running several delivery sites with combined seat capacity and support in multiple languages. The company works with a team of over 200 people and serves businesses across a range of industries that need external support for customer contact operations and back-office functions, positioning outsourcing as a way for client companies to reduce costs while maintaining service quality. Its service offering is organized around several areas: CX Operations, covering inbound, outbound and multichannel customer support; Human Resources Outsourcing; Information Technology Outsourcing, which includes IT managed services and IT strategy consulting; Marketing, spanning marketing strategy, social media marketing and search engine optimization; Hosting; and Business Optimization. The stated approach centers on staffing client operations with trained personnel selected to match a client's values and goals, allowing companies to scale support up or down according to demand rather than building and managing these functions in-house. The company also references participation in industry contact-center events as part of its ongoing engagement with developments in automation and AI-supported service delivery, alongside holding a set of operational certifications relevant to its outsourcing and IT services.