Heptacom

Based in Bremen, Heptacom works as a Shopware agency focused on B2B e-commerce for Mittelstand and industrial companies. The team, sized between one and ten people, positions itself as a certified Shopware 6 development partner and Microsoft partner, serving departments such as sales, customer service, finance and IT within manufacturing and industrial client organisations. Its stated approach centres on connecting existing IT infrastructure rather than rebuilding it, integrating online shops with ERP and CRM systems already in use at client companies. Heptacom's declared services span Shopware 5 and 6 shop development, enterprise extensions such as its own B2B-Portal, custom software development, digital strategy consulting, content marketing, branding and general SEO. A concrete example of its work is the B2B-Portal, a service hub built with SSO and SAML authentication and the Shopware B2B-Suite, designed to unify support requests, complaints, documentation, training content and even intranet functions in one system. The agency also develops interfaces between online shops and ERP systems including Microsoft Navision, Dynamics NAV and Dynamics 365 Business Central, alongside connections to additional sales channels and marketplaces, and offers identity and access management and document or rights management solutions. It describes tailoring these interfaces to each client's individual software configuration rather than applying a standard template, aiming to support direct-to-consumer and direct-to-customer sales models for manufacturers serving tradespeople, service providers and end users.