Live Reps Call Center

Based in Cincinnati, Ohio, Live Reps Call Center is a call center service provider with a team of 11 to 50 people. It works with small businesses, medical centers, and home service companies, including roofing, HVAC, and plumbing contractors, offering support functions that these businesses can outsource rather than staff internally. The company positions its call center staff as an extension of a client's front office, handling customer-facing communication across phone, chat, and email channels. Its core offering centers on inbound and outbound call handling: inbound lead qualification, inbound call center support, inbound appointment setting, and outbound sales calls, alongside email support, data entry, and survey work. For medical clients specifically, it offers appointment scheduling services. The company also lists live chat, artificial intelligence-driven customer service, and live answering services among its capabilities, reflecting a mix of live-agent and automated support options. Alongside these call center functions, the agency's declared service list also includes search engine optimization, social media marketing, video production, and web development, positioning it as a broader marketing and communications resource for the small business and home service clients it targets, in addition to its primary call center operation.