MSM Innovatives LLC

Based in Billings, Montana, MSM Innovatives LLC is a small BPO provider (team of 1-10) working with businesses that need customer support and back-office operations handled externally. Rather than positioning itself as a specialist digital marketing shop, the company frames its work around outsourcing: call center operations, technical support, and e-commerce assistance for companies looking to offload customer-facing functions or reduce operational costs. Its client base appears to be businesses seeking to outsource support functions rather than manage them in-house. Core offerings include call center services covering technical support, product assistance, order processing, and troubleshooting, along with customer support outsourcing across phone, email, and chat channels, described as available 24/7. E-commerce solution services are also offered to support online businesses, though specific mechanics are not detailed. Beyond these BPO functions, the declared service list also includes SEO, content marketing, and social media marketing, positioning the agency as able to support digital marketing needs alongside its outsourcing work, though the website material centers primarily on customer support, call center operations, and e-commerce assistance rather than detailing specific marketing methodologies. The stated approach emphasizes tailored, business-specific plans rather than standardized packages, with quality assurance built into call handling processes.