Process-Smart

Based in Valley View, Ohio, Process-Smart operates as a business process outsourcing company with a team of more than 200 people. Its client base appears to center on operationally intensive sectors such as landscaping, irrigation, and field service contracting, where back-office and administrative workloads run alongside crew-based operations. The company also serves Spanish-English bilingual markets, offering operator and HR services tailored to that audience. The service range covers finance and accounting operations, including accounts payable, invoicing and collections, and payroll entry, alongside revenue operations, ERP and business systems administration, and customer and administrative support such as contact center and customer care outsourcing. Additional offerings include design and production support through CAD and 3D design services, digital marketing and creative services, and AI automation services, including AI and ML model training. Process-Smart also describes a structured "Process-Smart Method" for approaching outsourced workflows, and documents its work through case studies covering areas like ERP catalog cleanup, contract system transitions, customer intake processing, and AI-assisted photo accuracy improvements for a landscaping operation. Its Info Hub includes job aids, compliance and security resources, and materials related to back-office process documentation, indicating an emphasis on standardized, repeatable procedures across the services it delivers.