Punto Commerce

Based in Guadalajara, Mexico, this small team (1-10 people) works specifically within the Salesforce ecosystem, positioning itself as a specialist in Salesforce implementation and consulting rather than a generalist digital agency. Client examples referenced on the site include GE and Marathon Chile, indicating work with larger enterprises that require multi-cloud, omnichannel commerce integration across sales, service, marketing and logistics systems, including connections to SAP S4Hana, payment gateways and point-of-sale platforms. The agency's core service areas are organized around Salesforce Customer 360 and multi-cloud implementations: Sales Cloud and Service Cloud for sales growth and customer support efficiency; Marketing Cloud for campaign personalization using Salesforce Personalization tools; and Commerce Cloud for building B2C, B2B and D2C e-commerce experiences within a unified omnichannel strategy. A distinct focus is Agentforce integration, applying generative AI to customer service and sales functions to automate responses, reduce response times, and free up agents for more complex cases. Additional capabilities mentioned include Order Management Systems (OMS) and Loyalty Management, used alongside the core clouds to unify digital operations—connecting customer service, order processing, marketing automation and e-commerce into a single operational ecosystem for clients managing complex, multi-channel commercial operations.