STEPS

Based in La Goulette, Tunisia, STEPS works as a technology partner for banks, insurers, manufacturers and institutions across Africa, the MENA region and Europe, operating from a GMT+1 base with a trilingual (English/French/Arabic) team. Founded in 2010, the agency has built a portfolio spanning insurance systems, learning platforms, industrial operations, retail ecosystems and energy & utilities, positioning itself around business-critical digital platforms and AI engineering rather than one-off marketing projects. Its small team (1-10 people) delivers work under a single, end-to-end model covering strategy, design, engineering, data and operations. Declared services include Search Engine Optimization alongside BI & Big Data Consulting, systems integration, web development and application testing. On the product side, STEPS describes custom web development, MVP and proof-of-concept builds, quality assurance, and CMS/headless CMS and e-commerce work, delivered through sprint-based development with a consistent team from architecture through to production operations. Its data and AI engineering practice covers artificial intelligence, machine learning, LLM applications, reporting and dashboards, including building data pipelines intended to turn raw data into decision-ready insights. Product design work involves scoping workshops and clickable prototypes for validating ideas with real users before development begins. The agency also offers technology partnership arrangements, including CTO-as-a-service and staff augmentation, with engineers described as permanent STEPS employees integrated into client teams.