Studio Castelli

Based in Fornovo San Giovanni, in the Bergamo province of Italy, with additional offices in Milan and Monza and a commercial department in Zhengzhou, China, Studio Castelli (operating under Ayra Srl) combines digital marketing with offline business communication and contact centre services. The agency works with a small team of 1-10 people and focuses on sectors including automotive dealerships and medical clinics, such as dental practices and aesthetic surgery clinics, alongside broader lead generation and sales support work. The agency's declared services span SEO, SEA, and social media marketing under its digital marketing consultancy, together with web design and development, email marketing, and lead generation. A distinct part of its offering is contact centre and outsourcing work: it handles customer re-contact for leads, shoppers, and after-sales customers, with particular emphasis on the automotive sector, including post-quote, post-delivery, and post-workshop follow-up designed to help dealerships meet targets set by manufacturers and to drive showroom traffic and post-sale loyalty. This is carried out through a trained team using phone calls, SMS, and email rather than a generic call-centre model, with monitoring of client interactions to identify underperforming activities. The contact centre service operates six days a week throughout the year, including holiday periods, and the agency also offers data analysis and measurement to support ongoing performance improvement plans for its clients.