Virtual Group

Based in Austin, Texas, Virtual Group works with small and newly launched service businesses — the kind of one-owner operations where the founder does the trade work but has no one to answer the phone, chase a lead, or keep the calendar straight. Rather than positioning itself as a traditional marketing or advertising firm, it frames its offering as staffing: an AI-based front-office team assigned to a business from the start, trained on that business's services, pricing, hours and tone of voice. The offering is structured around four defined roles delivered as a package: a receptionist that answers calls around the clock, books directly onto the client's calendar, and texts back missed calls; a sales assistant that follows up every lead by text and email until it converts or is declined; a marketing coordinator that manages social posting, review requests and customer-list touches on a weekly basis; and an analyst that produces a monthly plain-English report on inquiries, bookings and drop-off, with suggested next steps. Onboarding follows a four-stage process — intake of business details, build of the phone number, calendar and trained team, go-live with real call handling, and an ongoing monthly reporting cycle. Related declared services include SEO, PPC, email marketing, sales outsourcing and fractional CMO work. Pricing is a single flat monthly fee covering all four roles, setup, the business phone number and booking calendar, offered month to month without tiered or per-seat pricing.