9 Lives Digital

Based in Petaling Jaya, 9 Lives Digital is a small digital agency, operating with a team of under ten people, that positions itself among the early digital agencies established in Malaysia. It works with clients across a range of industries and geographies, taking on projects for organisations such as a university (Unitar) and an insurance provider (Prudential), alongside consumer brand campaign work. Its client base spans education, financial services, and consumer goods, indicating a practice built around adapting digital solutions to different sectors rather than serving a single vertical. The agency's declared services include SEO, UX/UI design, web design, digital strategy, and content marketing, delivered through a methodology it describes as data-driven, mobile-first, and centred on continuous build-track-optimise cycles. Concrete work includes rebuilding a university website around a user journey that surfaced course fee information within one click, which the agency reports improved sign-ups and search ranking for a specific term. For Prudential, it built a tablet-based user interface for digital insurance sign-ups, addressing varying agent competency through a simplified journey flow and native gestures. Other described services include digital audits of existing Google Analytics, Facebook Fanpage or Ad Account setups, custom website builds using onpage SEO techniques, integrated digital campaigns across Google, YouTube, Facebook and Instagram, and search engine marketing involving geographic targeting, remarketing, language configuration, and A/B testing of landing pages.