Creative Ground LLC

Based in Downers Grove, Illinois, Creative Ground LLC has operated since 2014 as a small team working with small and mid-size businesses. The company positions itself around what it calls "revenue leaks" — operational losses that never appear on a profit-and-loss statement, such as missed calls, unfollowed quotes, and empty appointment slots. Its client base spans businesses that rely on calls, bookings, and repeat custom, and the agency frames its work as identifying where these businesses lose revenue before proposing any fix. Its main offering is a Revenue Leak Audit, available in a free version and a paid full assessment. The free audit reviews eight areas — after-hours and peak-time call leakage, speed-to-lead delays, unfollowed estimates and proposals, no-shows and unfilled capacity, dormant customer bases, manual administrative load, recurring and recall attrition, and digital front-door performance (website, search presence, and online listings) — and returns an estimated annual cost range for each, based on figures the client enters. The full assessment goes further, analysing a business's own call, CRM, and scheduling data, segmenting losses by location, hour of day, and channel, sizing each leak individually, and producing a ranked list of which gaps to address first. Findings are delivered as a written report and reviewed live on a call rather than sent unaccompanied, and the assessment fee is credited against any subsequent build. Declared capabilities also include search engine optimization, advertising, graphic design, video production, and web design.