Gruppo DigiTouch

Based in Milan and present with offices across Italy, Gruppo DigiTouch works with companies across several sectors, including finance and insurance, retail, public administration, technology, media and telecommunications, energy and utilities, and fashion and luxury. The group is structured across multiple companies and has been listed on Euronext Growth Milan since 2015, reflecting a business model built around long-term client relationships across the country rather than a single-office consultancy setup. Its declared services centre on search engine optimization and digital strategy, delivered within a broader approach that combines data, artificial intelligence and ecommerce platforms to support business growth. Rather than treating technologies separately, the agency describes orchestrating them into unified ecosystems where data, AI, applications, cloud infrastructure and digital financial services operate together. Documented project work includes building an integrated data platform connecting Life, Non-Life, Claims and Customer information for an insurance client to create a unified business view, developing loyalty initiatives aimed at strengthening brand-consumer relationships across the customer journey, and implementing an AI-for-Operations programme intended to automate manual, process-heavy workflows. Other described work involves modernising retail digital ecosystems for scalability, supporting omnichannel continuity across touchpoints, and contributing to a scalable digital ecosystem for a Public Administration client. Across these cases, the recurring method is connecting data and technology platforms to specific business or customer-experience outcomes rather than delivering isolated marketing campaigns.