HelpDesk IT

Based in Kaňovice, Czech Republic, HelpDesk IT is a small IT services provider that has worked with small and medium-sized companies for over a quarter of a century. Its client base includes businesses in freight forwarding, customs declaration and transport, sectors for which the team has accumulated experience in analysing, implementing and managing specialised software. The company also operates as a provider of "náhradní plnění" (substitute performance) under Czech law no. 435/2004 Sb., allowing contracting clients with more than 25 employees to meet statutory quotas for employing people with disabilities by purchasing IT and other services from HelpDesk IT. Core offerings cover IT helpdesk support available around the clock for hardware, software, telecommunications equipment and network infrastructure issues, along with remote administration of servers, workstations, switches, routers, printers and backup devices. The company handles warranty and post-warranty hardware repairs, refurbishes older computers and laptops, and replaces damaged displays on laptops, tablets and phones. It builds and configures LAN and WAN networks, including VPN security and both wired and Wi-Fi connectivity. Alongside hardware sales conducted with partner Exasoft Holding a.s., the company develops corporate websites, performs SEO optimisation, and installs and configures operating systems and partner software. A further service is data backup onto Blu-ray M-Disk media, positioned as a longer-lasting alternative to DVD storage for preserving business and personal files.