Zayup

Based in Catonsville, Maryland, Zayup operates as a US-registered company offering a staffed answering and dispatch desk alongside a broader service list that includes search engine optimization, pay-per-click, social media marketing, web design and web development. The team, sized between 11 and 50, works with operators for whom a missed phone call represents a lost job or booking, including non-emergency medical transportation (NEMT) providers, limo dispatch operations, property management companies, HVAC and home service businesses, healthcare practices, cleaning companies, e-commerce sellers, real estate firms, and field service and trades businesses. The core service model assigns each client a dedicated trained agent rather than a rotating call pool, with that agent learning the client's script, software and dispatch rules so calls are handled inside the client's own systems rather than through a generic intake process. For NEMT clients specifically, agents answer calls, verify eligibility, and schedule rides to keep fleets and standing orders covered; similar script-based booking, urgent routing, and logging apply across limo, property management, and other verticals. The onboarding process runs over five days, moving from an initial discovery call that maps existing call, booking and dispatch flows, through building and training the agent, to going live and then ongoing weekly reporting and tuning. Coverage is described as staffed 24/7, with a one-week paid trial offered before longer commitment, and the company positions its human-agent approach as handling judgment calls, eligibility checks and customer de-escalation that automated systems cannot manage alone.