Contactpoint

Based in Melbourne, Contactpoint works with organisations seeking custom digital technology solutions alongside websites, mobile apps and digital marketing. The agency describes itself as fully onshore, with work designed and developed in Australia rather than outsourced. It has recently merged with Bright Labs, a Melbourne-based digital agency also founded in 2004, which the company states expands its capacity and expertise. Contactpoint positions itself as a long-term partner for organisations looking to use technology to grow, working across custom technology projects including SaaS and IoT, alongside more standard web and app development work. The agency's declared services include Search Engine Optimization, Pay Per Click, Email Marketing, Mobile App Development and Web Development, with website content also referencing conversion rate optimisation and social media as part of its digital marketing offering. Websites are described as unique and built without templates, and the company also builds web applications intended to support organisational growth. On the mobile side, it develops both native and cross-platform applications. Contactpoint has also built its own product, the Contactpoint AIChatbot, a WordPress chatbot tool designed to answer visitor questions using only the content published on a client's own website. The company's process is described as starting with an understanding of a client's goals and market conditions before designing and building a solution, followed by ongoing marketing support to help customers find the client's business.