Impactos Digitales

Based in Barranquilla, Impactos Digitales works with companies across Colombia that need their digital tools aligned with their sales process, from businesses relying on manual, spreadsheet-based tracking to those with a website that attracts visitors but fails to convert them. The agency states it has been operating for 15 years and has completed more than 200 projects, and it holds official partner status with Zoho and Kommo. Its work centers on identifying where a client's digital setup is creating a bottleneck, whether in the website, the sales tools, or the team's processes, and then building a targeted fix rather than a generic package. Services described on the site include custom WordPress web design and development built without templates, with responsive layouts, on-page technical SEO, and CRM and form integration built into each site. CRM implementation covers Zoho or Kommo, including diagnosis of existing sales processes, configuration suited to the client's business model, and ongoing monthly training and support. The agency also builds AI-powered chatbots trained on company-specific data that operate on WhatsApp and websites around the clock, paired with monthly analysis of conversation data. Its stated methodology follows three steps: a free diagnostic of the client's website, tools, team, and goals; design and development of the corresponding solution (website, CRM, chatbot, or corporate email); and continued monitoring, adjustment, and team training after launch. Additional listed services include branding, email marketing, pay-per-click advertising, and social media marketing.