Pivot Group

Based in Portland, Oregon, Pivot Group works specifically within the broadband industry, positioning itself as a marketing and customer experience agency for companies in that sector. With a small team of 1-10 people, the agency describes itself as collaborating with organizations doing meaningful work in the communities they serve, suggesting a client base rooted in local and regional broadband providers rather than a broad cross-industry portfolio. The agency's service list spans customer experience, marketing, branding, web design, video production, training, and research, reflecting a structure organized around distinct offerings rather than a single core discipline. It also lists a "Broadband Labels" service, a detail tied directly to the regulatory and industry-specific needs of broadband companies, reinforcing its sector focus. Additionally, Pivot Group promotes an "A La Carte Readymade" option, indicating that services can be accessed individually rather than only as part of larger bundled engagements. Beyond project work, the agency references a newsletter and a recruitment channel referred to as becoming a "Pivoteer," along with a client-facing tool called Splashboard, though the site text does not elaborate on its function. Overall, the material points to an agency built around the operational and marketing needs particular to broadband service providers.